What our customers think of us?

At SEGWAY FUN TOURS we want to be better day after day. At the end of the tour
we ask all our customers to fulfill a questionnaire. Their answers help us to know how satisfied they are after the tour and, also, to receive any type of suggestions or any complaint, if there is any. We have no doubt that both suggestions and complaints are the best way to know what we have to do to offer a much better service.

Each one of the questions we made can be answered as excellent, good, average or bad and each one has a particular numeric value. The maximum result would be 10.

These are the results of the first 10 days in November 2010

How was your guide’s attitute?
9,86

How would you rate the Segway X2 driving explanation before the tour?
9,86

How would you rate the security measures explanation before the tour?
9,62

How would you rate the information received during the tour?
9,50

How have we succeeded all your expectations?
9.50

How would you rate the tour around the resort in general?
9,50

How would you recommend the tour to your friends?
9,50

From 1 to 10, what rating would you give the tour?
9,70

Some answers to the question “Do you have any comments or suggestions?
“ Awesome! (Fred)
“ Awesome! Job well done!” (Caroline)
“ The tour by the beach should be longer” (Guadalupe)
“ Everybody should have to try it” (César)
“ Excellent for all ages“…Very fun!”( Mary Ann)
“ A very funny experience!” (Mark)
“ It should take a little longer” (Israel)
“ Too short” (Guillermo)
“ I almost fell down, hehehe…but I could control the machine!(Mónica)
“ We need more time” (Jago)
“ Excellent” (Daniel)
“ Muy divertido!” (Sierra)
“ Another tour with different things could be a good option” (Garry)
“ Other tours” (Frco. Javier)
“ It could take longer because it was so good!” (Bruno)
“ We absolutely loved the tour! We loved to see the resort and the good fun we had! Definetely we would do it again! Good value!” (Angela)
“ Guillermo was a great guide!” (Trisha)
“ It’s so good that you feel it was too short!” (Jorge)
“ Guillermo…good job! The tour is marvellous” (Ken)
“ I loved the sunset. Guillermo has a great attitute and he really makes de tour funny and safe” (Holly)
“ Great fun!” (Maureen)
“ Keep up the good job! Excellent experience!” (Kirk)